Introduction
CargoLinked ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use cargolinked.com and related services (the "Platform").
By using the Platform, you agree to the collection and use of information in accordance with this policy.
Information we collect
We collect information you provide directly and information collected automatically when you use the Platform.
- Account information: name, email address, phone number, company name, role (shipper or forwarder), and password.
- Profile and listing data: company description, logo, service areas, licensing documents, and contact details.
- Freight request data: origin, destination, cargo details, Incoterms, dates, and special requirements.
- Transaction data: membership subscriptions, payment status (processed by Stripe: we do not store full card numbers).
- Communications: messages exchanged on the Platform, support inquiries, and email correspondence.
- Usage data: IP address, browser type, device information, pages visited, and referring URLs.
- Cookies and similar technologies: see our Cookie Policy for details.
How we use your information
We use personal information for the following purposes:
- Provide, operate, and maintain the Platform.
- Process registrations, verify forwarder listings, and manage memberships.
- Facilitate freight requests, quotes, and communications between shippers and forwarders.
- Send transactional emails (account verification, quote notifications, listing status).
- Improve the Platform, develop new features, and analyze usage patterns.
- Detect, prevent, and address fraud, abuse, and security issues.
- Comply with legal obligations and enforce our Terms of Service.
Data retention
We retain personal information for as long as your account is active or as needed to provide the Platform. We may retain certain data after account closure to comply with legal obligations, resolve disputes, and enforce agreements.
Freight request and quote records may be retained for operational and audit purposes.
Security
We implement industry-standard technical and organizational measures to protect personal information, including encryption in transit, access controls, and row-level security on database records.
No method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Your rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing.
To exercise these rights, contact us at privacy@cargolinked.com. We will respond within the timeframe required by applicable law.
You may update account details in your dashboard settings. You may delete your account by contacting support.
International transfers
CargoLinked serves users worldwide. Your information may be processed in countries other than your own, including the United States, where our service providers operate.
Where required, we implement appropriate safeguards for cross-border data transfers.
Children
The Platform is intended for business use and is not directed at individuals under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated via email or Platform notice.
Contact us
For privacy-related questions or requests, contact privacy@cargolinked.com or visit our Contact page.